Storage Barnes Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Barnes provides storage, removal-related and associated services to customers in the United Kingdom. By placing a booking, using our services or accessing any of our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means any individual, partnership, company or organisation that requests or uses services from Storage Barnes.
Services means storage, collection, delivery, removal-related transport, packing, handling, and any associated or ancillary services provided by Storage Barnes.
Goods means the items and property that the Customer places in storage, or that are handled, transported or otherwise dealt with by Storage Barnes as part of the Services.
Agreement means the contract between Storage Barnes and the Customer incorporating these Terms and Conditions and any written quotation, booking confirmation or service schedule issued by Storage Barnes.
2. Scope of Services
Storage Barnes provides domestic and commercial storage services, together with removal-related support such as collection, delivery and handling of Goods. The precise services supplied, the duration of storage, and the applicable charges will be confirmed in a quotation or booking confirmation issued to the Customer.
Nothing in these Terms and Conditions obliges Storage Barnes to accept any particular booking or to store any particular item. Storage Barnes reserves the right to decline or discontinue services where the Goods or circumstances present a risk to persons, property, or regulatory compliance.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation by providing details of the required storage period, approximate volume or inventory of Goods, access requirements, and any removal or transport services required. Quotations are based on the information supplied and are valid only for the period stated on the quotation or, if no period is stated, for 30 days from the date of issue.
3.2 Provision of accurate information
The Customer must ensure that all information provided to Storage Barnes is complete and accurate, including contact details, dates, addresses for collection or delivery, access constraints, and the general nature and approximate value of the Goods. Storage Barnes will rely on this information when planning and pricing the Services, and may adjust charges if the information proves to be inaccurate or incomplete.
3.3 Booking confirmation
A booking is only confirmed when Storage Barnes issues a written confirmation referencing the key details of the Services, including dates and applicable charges, and the Customer has accepted those terms. Storage Barnes may require acceptance in writing or via a digital acceptance process.
3.4 Changes to bookings
If the Customer wishes to change any part of a booking, such as dates, times, addresses, or the scope of Services, the Customer must notify Storage Barnes as early as possible. Any changes are subject to availability and may incur additional charges. Storage Barnes is under no obligation to accommodate changes requested at short notice.
4. Payments and Charges
4.1 Pricing structure
Charges for Services may include storage fees, handling charges, transport fees, packing materials, and any additional services agreed with the Customer. Charges are typically calculated by reference to volume, duration of storage, distance of travel, and resource requirements.
4.2 Deposits and advance payments
Storage Barnes may require a deposit or advance payment at the time of booking, or prior to commencement of Services. The amount and timing of any deposit or advance payment will be detailed in the quotation or booking confirmation. Services may not commence until the required payment has been received in cleared funds.
4.3 Ongoing storage fees
Where Services include ongoing storage, storage fees are normally payable in advance on a weekly or monthly basis, as specified in the Agreement. Storage Barnes may adjust storage fees from time to time by giving reasonable prior notice to the Customer, in accordance with any applicable contractual or statutory requirements.
4.4 Payment methods and due dates
Accepted payment methods will be communicated to the Customer. Payment is due on or before the date set out on the invoice, booking confirmation or invoice schedule. Failure to pay on time may result in suspension of Services, refusal of access to stored Goods, or other remedies described in these Terms and Conditions.
4.5 Late payment and interest
If the Customer fails to pay any sum when due, Storage Barnes may charge interest on the overdue amount at the maximum rate permitted by applicable law, accruing on a daily basis until payment is received in full. Storage Barnes may also recover reasonable costs associated with debt collection and enforcement.
4.6 Lien over Goods
Storage Barnes has a contractual and statutory lien over the Goods for all sums due under the Agreement. If any amount remains unpaid after reasonable written notice, Storage Barnes may, in accordance with applicable law, retain the Goods, deny access to the storage facility, and may ultimately sell or dispose of some or all of the Goods to recover sums owed, after giving such further notice as the law requires. Any surplus funds after deduction of costs and charges will be remitted to the Customer where reasonably practicable.
5. Cancellations and Amendments
5.1 Customer cancellations before commencement
The Customer may cancel a booking by providing written notice to Storage Barnes. If cancellation is received sufficiently in advance of the scheduled start date, cancellation charges may be reduced or waived, as specified in the quotation or booking confirmation. If cancellation is received at short notice, Storage Barnes may charge a reasonable cancellation fee reflecting the time reserved, planning undertaken, and any costs already incurred.
5.2 Cancellations after commencement of Services
If the Customer wishes to terminate ongoing storage or other continuing Services, the Customer must give reasonable written notice in accordance with the minimum notice period set out in the Agreement. Storage Barnes will calculate final charges up to the effective date of termination. Any unused pre-paid storage periods may not be refundable unless expressly agreed in writing.
5.3 Amendments by Storage Barnes
Storage Barnes will use reasonable endeavours to perform the Services as booked. However, for operational or safety reasons, or in circumstances beyond its reasonable control, Storage Barnes may need to change collection or delivery times, alter the manner in which Services are delivered, or, in rare cases, cancel a booking. Storage Barnes will provide as much notice as reasonably practicable and will seek to offer a suitable alternative where possible.
5.4 Force majeure
Storage Barnes is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to severe weather, natural disasters, strikes, acts of government, transport disruptions, or breakdown of essential systems. In such cases, Storage Barnes may suspend or modify Services and will resume normal operations as soon as reasonably practicable.
6. Customer Obligations
The Customer agrees to:
Provide accurate and up-to-date information necessary for Storage Barnes to perform the Services.
Ensure reasonable access is available at the premises for collection or delivery of Goods, including parking or loading facilities where practical.
Pack Goods safely and adequately, unless packing services have been specifically requested and confirmed as part of the Services.
Comply with all applicable laws and regulations relating to any Goods placed in storage or handled by Storage Barnes.
Promptly notify Storage Barnes of any change in contact details or billing information.
7. Restrictions on Goods and Waste Regulations
7.1 Prohibited and restricted items
The Customer must not store or request the handling or transport of any Goods that are illegal, unsafe, perishable or otherwise unsuitable for storage or removal-related services. Prohibited items may include, but are not limited to, explosives, flammable liquids or gases, toxic substances, firearms, ammunition, live animals, plants, perishable foodstuffs, cash, precious metals, high-value jewellery, and items that emit strong odours or may attract pests.
If the Customer wishes to store or move any item of unusually high value or specialist nature, the Customer must disclose this in advance so that Storage Barnes can confirm whether it is willing to accept the item and on what terms.
7.2 Compliance with waste and environmental regulations
The Customer must not use the storage facility or the Services for the disposal of waste, fly-tipping or any unlawful environmental activity. Any materials classed as waste, including electrical equipment, hazardous substances or bulky items at the end of their life, must be managed in accordance with applicable waste management and environmental regulations.
Storage Barnes may refuse to collect, store or transport items that appear to be waste or that could give rise to environmental, health or safety issues. If any such items are found among the Goods, Storage Barnes may, acting reasonably and where lawful, arrange for their removal or disposal at the Customer s expense, after giving notice where practicable.
8. Access to Stored Goods
Access to storage facilities and Goods will be subject to the opening hours, security procedures and access rules notified by Storage Barnes. The Customer must comply with all safety and security instructions when on the premises.
Storage Barnes may require proof of identity or authority before granting access to any person who seeks to inspect, collect or remove Goods. Storage Barnes may deny access where it reasonably believes there is a risk to safety, security or legal compliance.
9. Liability and Insurance
9.1 Standard liability
Storage Barnes will exercise reasonable skill and care in providing the Services. However, Storage Barnes liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to the lesser of the reasonable repair or replacement cost of the affected Goods and any financial cap specified in the Agreement or applicable tariff.
9.2 Excluded losses
Storage Barnes shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or emotional distress. Storage Barnes is not liable for any loss or damage arising from inherent defects in the Goods, inadequate packing by the Customer, normal wear and tear, atmospheric or climatic conditions, vermin, or gradual deterioration.
9.3 Third-party services
Where Storage Barnes arranges or recommends third-party services such as specialist transport or additional insurance, those services may be subject to the third party s own terms. Storage Barnes is not liable for acts or omissions of third parties unless expressly stated in writing.
9.4 Customer insurance
The Customer is strongly advised to maintain suitable insurance cover for the full value of all Goods stored, handled or transported as part of the Services, whether or not Storage Barnes offers or facilitates any insurance arrangements. It is the Customer s responsibility to confirm that their own insurance is effective and adequate.
9.5 Non-excludable liabilities
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under applicable law.
10. Claims and Time Limits
Any apparent loss or damage to Goods that is reasonably discoverable at the time of collection or delivery should be reported to Storage Barnes as soon as possible and, where feasible, noted on any relevant documentation. For loss or damage discovered later, the Customer must notify Storage Barnes in writing within a reasonable period after becoming aware of the issue.
To the fullest extent permitted by law, Storage Barnes shall have no liability in respect of any claim unless the Customer notifies Storage Barnes within nine months of the date on which the Customer first became aware, or ought reasonably to have become aware, of the loss, damage or event giving rise to the claim.
11. Personal Data
Storage Barnes may collect and process personal data about Customers and their authorised representatives for the purposes of managing bookings, performing the Services, administering accounts, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws and any privacy information provided to the Customer.
12. Variation of Terms
Storage Barnes may from time to time amend these Terms and Conditions. Any updated version will apply to new bookings placed after the amended Terms and Conditions have been made available. For ongoing storage or continuing Services, Storage Barnes will provide reasonable notice of any material changes that may affect the Customer, and continued use of the Services following such notice will constitute acceptance of the updated Terms and Conditions.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that Storage Barnes may bring proceedings in any other jurisdiction where it is necessary or appropriate to protect its rights or enforce any judgment.
14. General Provisions
14.1 Entire agreement
These Terms and Conditions, together with any quotation, booking confirmation and other documents expressly incorporated, constitute the entire Agreement between Storage Barnes and the Customer in relation to the Services and supersede any prior understandings or representations.
14.2 Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.
14.3 No waiver
Any failure or delay by Storage Barnes in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
14.4 Assignment
The Customer may not assign or transfer any of its rights or obligations under the Agreement without the prior written consent of Storage Barnes. Storage Barnes may assign or transfer its rights and obligations to another suitably qualified service provider or related entity, provided that this does not materially prejudice the Customer s rights.
14.5 Third-party rights
Unless expressly stated otherwise in the Agreement, no person other than the Customer and Storage Barnes shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of these Terms and Conditions.
By proceeding with a booking or continuing to use the Services, the Customer confirms that they have read, understood and agreed to be bound by these Terms and Conditions.
