Accessibility at Storage Barnes
Storage Barnes is committed to providing an accessible and inclusive experience for all customers, visitors, and website users, including disabled people, older people, and those using assistive technologies. This Accessibility Statement explains the measures we take to improve accessibility across our digital services and our physical storage facilities in the Barnes area.
Our commitment to accessibility
Our aim is to make our website and services usable by as many people as possible. We work to align our website and online booking tools with the Web Content Accessibility Guidelines WCAG version 2.1, at level AA. These guidelines provide a recognised standard for ensuring content is perceivable, operable, understandable, and robust for a wide range of users and assistive technologies.
We are working towards ensuring that the key user journeys on our site, including browsing storage options, checking availability, and making or managing bookings, are accessible to people with different access needs. We recognise that accessibility is an ongoing process and we regularly review and improve our website and services.
Using our website with assistive technologies
The Storage Barnes website is designed to support users who rely on assistive technologies such as screen readers, screen magnifiers, speech recognition software, and alternative input devices. Our goal is for content to be structured and labelled in a way that is predictable, logical, and easy to navigate.
We aim to use clear headings, descriptive page titles, and meaningful labels so that screen reader users can move quickly through pages and understand the context of each section. Form fields and interactive elements are being reviewed so that they can be accessed and understood using assistive tools, with clear instructions and error messages where needed.
Keyboard navigation
Our website is being improved so that it can be fully operated using a keyboard alone, without the need for a mouse or touch input. This supports users with mobility impairments, as well as people who prefer or need to use keyboard navigation.
We are working to ensure that interactive elements, such as menus, forms, and buttons, can be reached using standard keyboard commands, and that the focus order follows a logical sequence. We also aim to provide a visible focus indicator so that users can easily see which element is currently selected while tabbing through the page.
Accessible Storage Barnes facilities
In addition to our website, we are committed to making our physical storage facilities in the Barnes area as accessible as reasonably possible. This may include features such as level or ramped access where feasible, clear internal signage, adequate lighting, and staff support to assist with accessing units or using equipment when requested.
Because individual requirements vary, we encourage customers to contact us in advance to discuss any specific access needs related to visiting or using Storage Barnes. We will provide information about the layout of the facility, access routes, parking arrangements where applicable, and any available support so that you can plan your visit with confidence.
Ongoing improvements and limitations
We recognise that there may still be areas of our website or facilities that are not fully accessible. Some legacy content, third party tools, or documents may not yet meet WCAG 2.1 AA standards. Where full accessibility cannot be immediately achieved, we aim to provide reasonable alternative ways to access the same information or service.
Accessibility is an ongoing process for Storage Barnes. We regularly review customer feedback, update our content and design, and work with our teams and partners to identify and address accessibility issues as part of our continuous improvement.
Contact for accessibility requests and feedback
We welcome feedback on the accessibility of our website and our Storage Barnes facilities. If you experience any barriers when using our services, or if you need information in a different format, such as large print or a different digital format, you can contact us using the contact form on our website or by writing to our customer service team at our registered business address.
Please provide as much detail as possible about the issue you encountered, including the page or service you were using and the type of assistive technology or device. We will review your request and aim to respond within a reasonable timeframe, offering an accessible alternative where possible.
We value your input and use it to help shape future improvements, so that Storage Barnes can provide more accessible storage options and a better experience for everyone in the Barnes community.




